Comment by Dermot Ryan, FSU General Secretary on technology issues impacting customers in Ireland and Britain

Issued : 24 April 2018

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"Today’s technology problems in Ulster Bank and TSB in the UK serve as a further reminder of the fragility of an over-reliance on technology and the impact on customers."

"It will be frontline staff who have to once again support customers through this mess." 

"It is one of the many reasons why a human face in banking, available in your community, is so important."

"Solidarity to TSB and Ulster Bank staff helping customers today.  They do so against a background of branch closures and staff reductions which make their jobs even harder."