Staff at HP’s Irish subsidiary lose out on pay and rewards

Issued : 18 August 2014

Technical support staff at HP’s Customer Delivery Services (CDS) subsidiary in the Republic of Ireland are poorly rewarded compared to similar staff employed by their competitors.

That is the key finding of a recent survey of HP CDS staff conducted by IBOA The Finance Union, which benchmarked their existing pay scales and length of service against current market trends in the sector.

According to the survey, 40% of engineers in the company are paid below the market range for their role – while a further 40% are in the lowest quartile of the market range. Helpdesk support staff at the Irish operation are also in the lowest quartile of their market range.

Lack of experience is no excuse for the below-average rewards as 67% of those who took part in the survey have more than ten years’ service with a further 26% having between five and ten years’ service.

The market comparisons back up the employees’ sense of their own worth. The opinion section of the survey reveals that 22% of the staff believe their pay is “substantially below average”; a further 52% believe it is “below average” while 26% regard their pay as average.

While HP CDS asserts that it embraces all of its parent company’s values and commitment to employees, staff in the Republic of Ireland are not only at a disadvantage compared to their competitors but even in comparison with their colleagues elsewhere in the HP Group.

While there has been no improvement in pay and rewards for HP CDS staff in the Republic of Ireland this year, their counterparts in HP CDS in the UK have received both a percentage pay increase and a lump sum payment – while staff working for HP’s main operation in the Republic have received a lump sum payment.

These anomalies have been highlighted to CDS management by IBOA, whose General Secretary, Larry Broderick, has said that the Union expects more from CDS and its parent, HP.

“Staff in HP CDS, both in engineering and helpdesk roles, provide crucial support to many important IT infrastructures in both the public and private sectors. They work incredibly hard and long hours for an employer that claims to be committed to the highest standards,” said Broderick.

“We believe that if a company geuninely aspires to be best in class, then that should also be reflected in its treatment of its employees – especially in terms of pay and conditions. To use a football analogy, if you only pay your players fourth division wages, you won’t survive too long in the premier league. It is time to act now to avoid any threat of relegation.”